If you are looking for innovative web hosting services at a pocket-friendly price, RackNet is the firm you must consider. To offer best-in-class services at all times, we at RackNet work persistently 24×7, 365 days a year. We promise you only what we can deliver. The Customer Deed is our written commitment to you as our valued customers. It clearly puts down the level of service you can expect from us.

    Communication

We value each and every client and our only motive is to satisfy them beyond their expectations. Our passionate team members always strive to ensure that you, as our esteemed client, receive the highest level of services even in adverse circumstances. We work to satisfy our clients. We are always available to answer all sorts of customer queries with promptness. Irrespective of the department you interact with, you are sure to find patient years and helping hands.

 

    Billing

We value your time and money as much as you do. Our staff works around the clock to guarantee accurate and quick billing. To make your life easier, we offer the following facilities:

  • All invoices are made available online
  • 24 hour access to financial information through your control panel
  • Ability to view invoices in a format enabling quick print

 

    Privacy and Security

With an increasing number of people being cheated by fraudulent companies and individuals, we understand how crucial it is to safeguard our clients’ personal details and financial information. As our valued customer, RackNet assures you:

  • We never sell your personal information to other companies
  • All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet
  • All your personal data is held in compliance with the Data Protection Act 1998
  • You have the right to see your personal and financial information that we hold

 

    Complaints

We relentlessly work to provide you with products and services that not only match your expectations, but goes way beyond it. However, in the unlikely event that you are not satisfied, you can immediately register a complaint with us. We ensure that your complaints will be acknowledged immediately. A Director will see and respond to all complaints within a day’s time.